Support: Ultimate Explorer ::: Vista Sidebar / Windows 7 Gadget
Ultimate Explorer

What are the top things to try first?

1. Re-Add the gadget: Simple fix for some issues.

2. Re-Boot your machine: This usually fixes issues where gadgets lock up or the sidebar decides to stop all internet traffic.

3. Restart the sidebar program itself: This sometimes fixes issues where gadgets lock up or the sidebar decides to stop all internet traffic.

4. Make sure you have the latest version: Double check the the site or re-download the program.

5. Look through relevant blog posts: Your problem may have already been solved.

6. Persistent settings fix: (Windows Vista Sidebar Only) For this, you have to locate the gadget data directory (Usually: C: -> users -> [Your Username] -> AppData -> BuildAGadget Content -> [Gadget Name]) then delete the .xml data file for the gadget you're using.


Product Support



The gadget froze up!

If the gadget looks like it froze up or isn't working correctly at all, simply click the little X on the upper right hand corner and re-add the gadget to the sidebar. In more extreme cases, you may have to reboot your computer.


My Weather is wrong or not updating.

Sometimes WeatherBug isn't as accurate as it should be and sometimes the sidebar locks down internet traffic. We're looking into replacing the weather service in the future, for right now, just re-add the gadget to the sidebar or reboot your computer.


How do I change engines?

Click the band at the top of the gadget labeled "Change Search." This is a design quirk of the gadget that we'll try to address in the future.


Celsius temperatures?

We're going to fix it when we change weather providers.


Why isn't PriceRunner [Non-U.S. Country] on here?

Non-US PriceRunner sites do not have an API as of yet. We'll keep an eye out for it though and as soon as we see it, it'll be included.


I want more countries.

So do we. It's a matter of displaying more country options for various engines in the gadget in a manner that will help the user instead of just being a glorified bookmark (Far too many gadgets are bookmarks, we want to up the ante).


Are you going to add more system controls?

Yes. In fact, our System Control gadget actually came out of our inclusion of system controls in the Ultimate Explorer. So yes, we definitely intend to add in more system options to the next version.


Where is the Pirate Bay now?

In the Torrents search group. We realize it's slightly disconcerting for the stand alone engine to suddenly be wrapped up in a group of links, but it was more fitting to put it with similar sites than to keep it off by itself. Look at the bright side, now there are even more sites to search from!


How do I do a persistent settings fix?

As a last resort reset of all the settings and data for the gadget, you can erase the persistent settings files (XML data files).

To do that, go to:

Computer -> OS (C:) -> Users -> [Your User Name] -> AppData -> Local -> Microsoft -> Windows Sidebar -> Gadgets.

Delete the following files: UE2Data.xml, and UE2Events.xml

Re-add the Ultimate Explorer gadget to the sidebar and it should be good as new.